The following terms and conditions apply to all transactions with Brandella made by reference to our website and you agree to be bound by these terms and conditions by requesting the purchase of product.
All prices listed are in Australian dollars.
Shipments are made to any address in the world.
Postage and handling are flat rate of $7.00 per delivery.
Orders are generally despatched one business day after placement. Please allow up to one week for transportation depending on your location in Australia and around 2 weeks for delivery locations outside Australia. Duties and Taxes on international deliveries are the responsibility of the purchaser. Postage charges are non-refundable if the parcel is refused.
Security and Privacy
Ordering over our website is safe and secure. Purchases are made via a secure server. Your details will be kept confidential at all times. Your information will not be shared, sold or passed on to anyone outside our organisation.
Payments can only be made by credit card when purchasing over the web site and the cards that are accepted are MasterCard and Visa.
Payments and orders will also be accepted by mail on the condition that all information is provided to process the order and payments are made by Money Order or cheque. If paying by money order or cheque please allow an extra 3 days for clearance. Cheques and money orders should be made payable to:
Brandella Pty Ltd
617 Glenferrie Road
Hawthorn VIC 3122
and sent together with your order details.
As the goods we are supplying are underwear we cannot accept returns unless they are for faulty workmanship and they have prior authorization. Goods being returned should be accompanied by documentation showing your name, address, transaction number and date, the reason for the return and our authorization number. Postage and freight charges will be the responsibility of the purchaser.
If the goods are found to be faulty by our staff, replacements will be sent to the purchaser. No refunds will be given.
Please choose your size carefully and refer to our size chart if necessary.